Frequently

Teeth whitening

Tooth Bites contains Sodium Bicarbonate. Learn more about how Sodium Bicarbonate can benefit you!

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Sensitive teeth

Tooth-Bites are not made specifically for teeth sensitivity. Many toothpastes for sensitive teeth works by blocking the tubules in the dentin with Potassium nitrate, Strontium chloride, etc.

 
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Subscription cancelation

You can hold or cancel your plans anytime you want. We will assist you in processing holds or cancellations and refunds. Please contact us at a.sarah@oxygenate.ca to get help.

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International shipping

We are currently only shipping to Canada on our website. If you would like to order, please use our Etsy store.

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Discount code

Please note that there is an expiry date for discount codes. You will be able to see the discount code on the right side of the Cart page- contact information page.

 
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Delivery date

If you place an order before Saturday, domestic order will be delivered within 4-5 business days depending on your province and territory. *We do not offer rush delivery. 

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Missing order

If you do not receive your order within 10 business days (domestic) then please contact us at info@oxygenate.ca

*Please note that due to COVID-19, delivery will take longer than expected*

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Courier

Canada Post helps local business like us and takes sustainability seriously. Canada Post's fleet has integrated a mix of alternative propulsion technologies such as propane, compressed natural gas, and hybrid electric vehicles (HEV). For more information, see its CSR Report 2018.
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Wholesale

Are you interested in wholesaling our products at your online or offline store? Feel free to contact us at info@oxygenate.ca with the subject line "Business Inquiry".

 
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Policy for

Refund

To request a refund, please send the following information to info@oxygenate.ca.

Required information includes your order number, email address, received dates, the reason for the refund.

To process your refund it usually takes 1-2 business days. Once we verify your order details, we will contact you via email. After we confirm your refund amount, we process the refund. All refunds will be processed to the original method of payment.

Shipping cost will be refunded by us if:

  • The product was delivered too late.
  • The product was damaged.
  • A wrong product was delivered.
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Subscription

Return and refund policy applies to pre-paid subscription orders the same way.

However, the amount of refund differs based on the following criteria:

  • A number of shipments have been completed by us.
  • A number of toothbrushes that have been received.

To request a refund and a return, please send the following information to info@oxygenate.ca. 

Required information includes your order number, email address, received dates.

We will contact you within 2 days to process your subscription return and refund.

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Return

To request a return, please send the following information to info@oxygenate.ca.

Required information includes your order number, email address, received dates, the reason for the return.

To process your return it usually takes 1-2 business days. Once we verify your order details, we will contact you via email with how to return items and the returning address.

Returned shipping cost will be covered by us if:

  • The product was delivered too late.
  • The product was damaged.
  • A wrong product was delivered.
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Unacceptable Orders

To make a refund, the product must meet the following criteria below:

  • Purchased within 30 days 
  • Purchased on our website www.oxygenate.ca

To make a return, the product must meet the following criteria below:

  • Purchased within 30 days 
  • Non-personalized items
  • New product (unopened/ unused)
  • Purchased on our website www.oxygenate.ca

Unfortunately, we are unable to accept refunds and returns for products purchased on other websites and retailers.

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